Last updated: July 28, 2026

At The Mursaleen Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

Returns

• Items can be returned within 7 days of delivery.
• The product must be unused, in its original condition, and in its original packaging.
• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received damaged)
• Digital products
• Gift cards
• Clearance or sale items (unless defective)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

The Mursaleen Mart
Email: support@themursaleenmart.com